Privacy Policy
Last updated: January 1, 2025
Welcome to CosmicGuide AI ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). Please read this policy carefully.
1. Information We Collect
To provide our Service, we collect two types of information:
A. Information You Provide to Us
- Contact Information: Your email address, which we use to deliver your report and communicate with you about your order.
- Astrological Data: The full names, birth dates, birth times, and birth locations for the individuals in the report. This data is essential for generating your personalized astrological analysis.
- Payment Information: Your payment card details. This information is provided directly to our payment processor, Stripe, and is never stored on our servers.
B. Information We Collect Automatically
- Log and Usage Data: Like most websites, our servers automatically collect log data when you access our Service, which may include your IP address, browser type, operating system, and the dates and times of your access.
- Cookies: We use cookies to operate and administer our site and to improve your experience. For more details, see Section 6.
2. How We Use Your Information
We use the information we collect for the following limited purposes:
- To provide, operate, and maintain our Service.
- To generate and deliver your personalized astrological compatibility report.
- To process your payment transaction securely.
- To communicate with you, including sending transactional emails and responding to your inquiries.
- To send you occasional marketing communications about new products or features, which you may opt out of at any time.
- To monitor and analyze usage to improve our Service's performance and functionality.
- To comply with legal obligations and to protect our rights and the rights of others.
3. Data Sharing and Third-Party Services
We do not sell your personal information. We only share your data with trusted third-party service providers who help us operate our Service, under strict confidentiality agreements. These include:
- Payment Processor: We use Stripe to process payments. We do not store your full payment information.
- AI Service Provider: We share the astrological data (names, birth dates, times, locations) with OpenAI to generate the narrative content of your report. OpenAI's use of this data is governed by its own data usage policies. We do not share your email address with OpenAI.
- Email Service Provider: We use a third-party service (e.g., Resend, Mailgun) to send transactional emails, such as the delivery of your report.
- Analytics Provider: We use Google Analytics to understand website traffic. This service may collect your IP address and other usage data.
- Geocoding Service: We use a geocoding service like Nominatim (OpenStreetMap) to convert birth locations into geographic coordinates (latitude/longitude) for calculation.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All data is transmitted over secure channels (HTTPS) and encrypted where appropriate. Access to personal data is strictly limited. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access and Correction: You have the right to request access to the personal data we hold about you and to request that we correct any inaccuracies.
- Right to Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
- Right to Opt-Out: You have the right to opt out of receiving marketing communications from us at any time by using the "unsubscribe" link in the emails.
To exercise any of these rights, please contact us at the email address provided in Section 10.
6. Children's Privacy
Our Service is not directed to individuals under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
7. International Data Transfers
Our servers are located in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer, storage, and processing of your data in the United States.
8. Data Retention
We will retain your personal information for as long as is necessary to provide you with our Service, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. You can request the deletion of your data at any time as described in Section 5.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top of this policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@cosmicguideai.com